Refund policy

Refund & Replacement Policy

At JYOTIST, every order is carefully inspected and packed with attention before dispatch to ensure a premium experience for our customers ✨

Replacement Eligibility

We offer replacements only in the following cases:

  • Wrong product received

  • Damaged product received

  • Missing item in the package

Customers must contact us within 24 hours of delivery with a clear unboxing video of the package and product.

Important Requirements

  • A complete and clear unboxing video is mandatory for all damage, missing item, or incorrect product claims.

  • Claims without a valid unboxing video will not be accepted under any circumstances.

  • The unboxing video must clearly show the sealed package being opened without cuts or edits.

  • Products must be unused and returned in original packaging with all original contents.

  • Replacement requests are subject to approval after inspection by our team.

Non-Eligible Cases

Due to the personal and spiritual nature of our products, returns or replacements are not accepted for:

  • Change of mind

  • Personal preferences

  • Used products

  • Minor color, texture, or natural crystal variations

  • Spiritual or personal expectations/results

Refunds

Approved refunds may be issued as:

  • Store Credit

  • Wallet Credit

  • Gift Card

  • Discount Code redeemable at JYOTIST

Refunds to the original payment method are provided only in exceptional approved cases.

Spiritual Disclaimer

Our products are designed with spiritual intention and traditional practices. Individual experiences may vary from person to person, and we do not guarantee specific spiritual, financial, emotional, or personal outcomes from using our products.

Contact

For support regarding your order, please contact:

jyotist.co@gmail.com